Transcription Services IVRS vs Transcription  |  Applications  |  Features
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CGL is a leading transcription service provider established in 1998 that uses telephonic and Internet-based technology to capture dictation and other recordings for the production of transcribed documents.

The CGL system is a  feature-rich system designed to manage the comprehensive process of transcription workflow, from dictation, to tracking, to report delivery – even archiving and billing.  The system offers flexible and customized solutions to meet the varying and scalable needs of our clients.

As a technology company, CGL is accustomed to augmenting integration to meet specific client needs.  Whether a workflow specification, a statistical or software interface, a delivery method requirement, or any other special handling need, CGL has the resources to develop the necessary solutions. The management team with decades of experience, CGL is a transcription solutions provider that knows how to deliver the results our clients expect.



 
 
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Intelligent Voice Recognition Software vs. Transcription
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In spite of the advances in this technology, it has been difficult for the computer to grasp and analyze the human voice and the English language with all its diversity. There will continue to be a need for skilled language specialists who have the knowledge to identify and edit the inevitable errors created by speech recognition systems and who have enough understanding of the medical or legal field to create an accurate final document. Transcriptionists will remain best qualified to discern the nuances of human speech - indeed, the ultimate speech processors.
Application and Users
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Medical - Doctors, Physicians and the entire Medical Profession

Legal - Lawyers, Attorneys, Barristers and other Employees of Law / Solicitor  Firms

Accounting - Accountants and employees of Accounting Firms

 
Any medical or legal professional operating out of a small clinic / lawyer’s office or a large hospital / firm of solicitors, may require medical /legal transcription. These transcribed records are used for purposes of archives, reference or for serving as a legal proof of medical / legal advice. Documentation procedures can take up-to 50% of a doctor’s / lawyer’s time. Since the medical / legal profession is amongst the highest paid , this documentation is also enormously expensive

The typical process of Medical / Legal Transcription begins with receiving dictation by tape, digital system or voice data file. Conventionally recorded advice is sent through physical means (i.e. magnetic media).  However, there is a steady emergence of a new practice. Using a toll free telephone line, doctors, lawyers and accountants can call up a designated number and dictate the message, which is converted and recorded into a dedicated server in  real time. This helps in saving shipping costs and produces an manifold improvement in productivity.

We, at CGL, connect to this server and download  dictation left by customer organizations / doctors / lawyers / accountants.  We then proceed to retrieve the sound files, uncompress the data and route them to different workstations for transcription.  Using earphones and a foot pedal for start-stop controls, transcriptionists are able to hear and control the speed of audio messages.

These messages can be transcribed in the appropriate word-processing program. .  A variety of word processing programs may be used, as different forms of transcriptions / messages may require specific features.  Our center then sends back these transcribed messages to the hospital / doctor / lawyer / accountant..  Most of the word processing programs used in the transcription processes is typically accompanied by libraries / dictionaries of medical, legal and accounting terminology.

For smaller practices (physician’s office / independent lawyers / accountants) hand-held devices are also recommended. These prove convenient and can drastically reduce the time spent on recording. This can be used at any convenient time and place and at one’s own pace. The software which is installed on the users computer facilitates upload of these recordings to our center for transcription. Daily business correspondence, letters to clients, proceedings at meetings, preparation of reports etc. can all be transcribed smoothly in this manner.

We also  undertake transcription of trials, meetings, books, case hearings, demonstrations or any conversation that has been recorded and needs conversion to a document type.
Features and Benefits
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Features and Benefits Include:
              Document Retrieval (including archives)
              Tracking and Status Reports
              Archived Reports
 
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